FAQ
Common questions
Straight answers about pricing, getting started and support. Don’t see your question? Ask me directly.
Pricing and billing
Will my price go up when I renew?
No. The price you sign up at is the price you renew at, for as long as you keep the plan. If prices for new customers change later, yours stays the same.
What’s the difference between monthly and yearly billing?
Same plan, same features. Monthly is billed every month with no contract. Yearly is billed once a year and costs the same as ten months, so you get two months free.
Do you offer a nonprofit discount?
Yes. Registered nonprofits get 10% off any yearly plan. Send a question before you order and I’ll set it up. More about nonprofit hosting.
Do you offer a veteran discount?
No. Everyone gets the same low price that doesn’t go up at renewal. Veteran organizations that are registered nonprofits can use the nonprofit discount.
Do you give refunds?
No. You can cancel at any time and you won’t be billed again, but payments already made aren’t refunded. If you’d like to try the service first, start with monthly billing.
How can I pay?
By credit or debit card, or with PayPal. Payments are handled securely by the payment provider, so your card number never touches my servers.
Are prices in US dollars?
Yes. All prices are in US dollars, including for customers in Canada.
Getting started
Who can sign up?
Anyone in the United States or Canada, including individuals, small businesses, campaigns, nonprofits and community groups.
How soon will my hosting be ready?
Your account is set up once your first payment goes through, and you’ll get an email with your login details.
Do I need my own domain name?
Yes, your website needs a domain. If you already own one, just point it at your new hosting and I’ll help if you get stuck.
Can you move my existing website?
Yes, free, if it’s on another cPanel host and you have your login there. I’ll move your site files, databases and email accounts.
My current host doesn’t use cPanel. Can you still move it?
The free migration covers cPanel hosts only. Send a question with where your site lives now and I’ll tell you what’s involved.
Do you build websites?
No, I focus on hosting. Every plan includes one-click WordPress so you can build your own, or I can refer you to a designer I trust.
Plans and features
What’s included with every plan?
cPanel, free SSL certificates, one-click WordPress and other apps, nightly off-server backups, unmetered bandwidth, fast NVMe storage and support from a real person. Compare plans.
Do I get email on my own domain?
Yes. Every plan includes mailboxes at your domain: 5 on Starter, 50 on Professional and unlimited on Business.
What does “unmetered bandwidth” mean?
You aren’t charged by how much traffic your site gets. Normal websites, even busy ones, never need to think about it. The terms of service cover fair use.
Are my sites backed up?
Yes. Backups run every night and are stored off the server. You can restore files, databases or email yourself from cPanel. It’s still smart to keep your own copy of anything important.
Where are the servers?
In the United States, on fast cloud servers with NVMe storage.
Can I change plans later?
Yes. Upgrade any time from your client area. Your site stays where it is.
Support
How do I get help?
Open a ticket from your client area or call (540) 866-0540, Monday to Friday, 9 a.m. to 7 p.m. Eastern.
How fast will you answer?
Within one business day, and usually much sooner.
Who answers my ticket?
I do. Blokd Squared is a small business, and I handle support myself.
Your account
How do I cancel?
Log in to your client area and request cancellation. You won’t be billed again.
What happens to my website after I cancel?
When the account closes, its files, databases and email are deleted. Download a full backup from cPanel before you cancel.
Can I hand my account to someone else?
Yes. If your group’s officers change or you sell your business, open a ticket and I’ll help move the account to the new owner.
Still have a question?
Call (540) 866-0540, Mon–Fri 9–7 ET, or send a question and I’ll get back to you within one business day.
Blokd2
Honest cPanel hosting from a small, veteran-owned US business.
Company
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