Terms of Service

These Terms of Service (“Terms”) are an agreement between Blokd Squared (“Blokd Squared,” “we,” “us” or “our”) and you, the customer (“you”). They apply to the web hosting and related services we provide (the “Services”) and to the blokdsquared.com website. By ordering or using the Services, you agree to these Terms. If you don’t agree, please don’t use the Services.

1. Who can use the Services

You must be at least 18 years old and able to enter into a binding agreement. If you sign up on behalf of a business, campaign or organization, you confirm that you have authority to agree to these Terms for it. You agree to give us accurate account information and keep it up to date.

2. Your account and security

You are responsible for everything that happens under your account, including activity by anyone you share your logins with. Keep your passwords secure, keep the software on your sites (such as WordPress, plugins and themes) up to date, and tell us right away if you think your account has been compromised.

3. Billing and renewals

• Plans are billed in advance, monthly or yearly, in US dollars.
• Your plan renews automatically at the end of each billing period until you cancel.
• Your renewal price is the same as the price you signed up at, for as long as you keep the same plan and billing period without a break in service. We may change prices for new customers at any time.
• Discounts, including the nonprofit discount on yearly plans, apply only where we have approved them for your account.
• You are responsible for any taxes that apply to your purchase.

4. Late or failed payments

If a payment fails or an invoice goes unpaid, we’ll notify you by email. If it stays unpaid, we may suspend your account and, after further notice, terminate it. Terminated accounts and their data may be permanently deleted.

5. Cancellation and refunds

You may cancel at any time from your client area. Cancellation stops future charges. All payments are non-refundable, including for unused time remaining in a monthly or yearly billing period, except where refunds are required by law. When your account closes, its files, databases and email are deleted, so download any backups you need before cancelling.

6. Acceptable use

You may use the Services only for lawful purposes. You may not use them to:

• host, send or link to material that is illegal, infringes someone else’s rights, or exploits minors;
• send unsolicited bulk email (spam) or host sites advertised by spam;
• distribute malware, run phishing pages, or attempt to break into other systems;
• harass, threaten or defraud others;
• run processes that harm the server or other customers, such as crypto mining, public file mirrors, or long-running scripts that use excessive resources;
• resell the Services without our written permission.

Political, advocacy and nonprofit speech is welcome, provided it is lawful.

7. Resource use and “unmetered” bandwidth

Our plans are designed for normal websites. “Unmetered” means we don’t charge by the amount of traffic your site receives. It does not mean unlimited use of server resources. If your account uses enough CPU, memory or other resources to affect other customers, we’ll contact you and may ask you to upgrade or reduce usage. In urgent cases we may limit or suspend the account first.

8. Backups

We run nightly backups as a convenience, but we can’t guarantee every backup will be complete or restorable. You are responsible for keeping your own copies of your website, databases and email.

9. Migrations

We offer free migrations from other cPanel hosts when you provide working login details for your old host. We’ll make a reasonable effort to move your site, but we can’t guarantee the result for every site and aren’t responsible for problems caused by your previous host or by outdated software on your site.

10. Support

Support is available by ticket and by phone during posted business hours. We aim to respond to tickets within one business day. Support covers the hosting service itself. It does not include building, designing or fixing the code of your website.

11. Availability

We work to keep the Services running at all times, but we don’t guarantee they will be uninterrupted or error-free. Maintenance, outages at our infrastructure providers, and events outside our control may cause downtime.

12. Your content

You keep all rights to the content you host with us. You give us only the permissions we need to store, back up and serve that content as part of the Services. You are responsible for your content and for having the rights to use it.

13. Copyright complaints

If you believe content hosted with us infringes your copyright, contact us with the details. We’ll review it and, where appropriate, remove or disable access to the material and notify the customer.

14. Suspension and termination

We may suspend or terminate an account that violates these Terms, puts our servers or other customers at risk, or is unpaid. Where we reasonably can, we’ll contact you first and give you a chance to fix the problem.

15. Disclaimer and limitation of liability

The Services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties not stated in these Terms. We are not liable for indirect, incidental or consequential damages, or for lost profits, data or business. Our total liability for any claim relating to the Services is limited to the amount you paid us in the three months before the claim arose.

16. Indemnification

You agree to defend and hold Blokd Squared harmless from claims arising from your content or your use of the Services in violation of these Terms or the law.

17. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Virginia.

18. Changes to these Terms

We may update these Terms from time to time. We’ll post the new version on this page and, for significant changes, notify customers by email. Continuing to use the Services after a change means you accept the updated Terms.

19. Contact

Questions about these Terms? Call (540) 866-0540 or send a question.

Blokd Squared · Stephens City, Virginia